Privacy Policy

Blackwater Social Marketing
Last Updated: May 2026

Blackwater Social Marketing (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our website, services, advertising, forms, or content delivery galleries.

1. Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Business information
Website and social media details
Marketing enquiry information
Photos, videos, and digital media provided by clients
Website usage and analytics data

Information may be collected when you:

Submit a contact form
Request a quote
Book a service
Interact with our advertising
Access client galleries
Communicate with us via phone, email, social media, or website chat

2. How We Use Information

We may use your information to:

Provide marketing and content services
Communicate with clients and enquiries
Deliver galleries and downloadable content
Improve our website, services, and customer experience
Send service-related updates
Measure advertising and campaign performance
Maintain internal business records

3. Cookies & Tracking Technologies

Our websites may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance and marketing effectiveness.

This may include services such as:

Google Analytics
Google Ads tracking
Meta/Facebook Pixel
Call tracking and conversion tracking software

These tools may collect information such as browser type, pages visited, time spent on site, device information, and advertising interactions.

You can disable cookies through your browser settings if preferred.

4. Client Content & Galleries

As part of our services, we may host or deliver client photos, videos, and marketing content through secure third-party gallery or cloud storage platforms.

Client galleries may collect limited technical information such as IP address, browser type, and download activity for security and functionality purposes.

We do not sell, rent, or distribute client content to third parties.

5. Third-Party Services

We may use trusted third-party providers to help operate our business, including:

Website hosting providers
Cloud storage providers
CRM and marketing software
Advertising platforms
Email communication platforms
Content delivery and gallery platforms

These providers may process data on our behalf solely for the purpose of delivering services to us or our clients.

6. Lead Enquiries Submitted On Behalf Of Clients

In some cases, Blackwater Social Marketing may collect enquiry information on behalf of third-party businesses or clients as part of marketing campaigns, lead generation services, or advertising campaigns.

By submitting your information through a form, landing page, advertisement, or website managed by Blackwater Social Marketing, you acknowledge that your information may be shared with the relevant business or service provider for the purpose of responding to your enquiry or providing the requested service.

We may store and process this information using secure CRM, marketing automation, and communication platforms.

7. Communications & Follow-Up

By submitting your contact information, you consent to being contacted by phone, SMS, email, or other communication methods in relation to your enquiry.

Some communications or calls may be recorded or monitored for quality assurance, training, and customer service purposes where permitted by law.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed as completely secure.

9. International Data Storage

Some of the third-party platforms and service providers we use may store or process data on servers located outside Australia.

By using our website or submitting information to us, you acknowledge that your information may be transferred to and stored in overseas locations where required for the operation of our services.

10. Access & Correction

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details below.

11. Marketing Communications

If you receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link or by contacting us directly.

12. Changes To This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Blackwater Social Marketing
bwsocialmarketing.com